Resources For Accountability and Financial Management in the Voluntary Sector
Quality, Total Quality Management, and Continuous Improvement
Canada
Pealow, Jim. "Can Associations Become High Performance Organizations." Association Magazine , June/July 2000.
http://www.associationmagazine.com
United States
The American Productivity & Quality Center, homepage: http://www.apqc.org has many publications, some of whose Executive Summaries are online, such as: Achieving Organizational Excellence Through the Performance Measurement System , American Productivity & Quality Center Consortium Benchmarking Study, Best Practice Final Report, 1999.
Measure What Matters: Aligning Performance Measures With Business Strategy , American Productivity & Quality Center International Benchmarking Clearinghouse Consortium Learning Forum, Best Practice Report, 2000, Executive Summary online at http://www.apqc.org/pubs/summaries/CMMEASWHAT.pdf
"Curious Cat Management Improvement Connections" online at http://www.curiouscat.net/guides
"Continuous Improvement and Quality Links"
http://www.doa.state.nc.us/improve/links.htm
Duttweiler, Michael W. "Criteria for Programs of High Impact and Quality," Cornell Cooperative Extension 1997.
http://www.cce.cornell.edu/admin/program/
Integrated Quality Dynamics, Inc. "TQM: Definition of Total Quality Management." n.d.
http://www.iqd.com/hoshin_def.htm
Ismael, Dambolena and Meile Larry. "Quality Resources on the Internet," Center for Quality of Management Journal , Winter 1996
http://www.cqm.org/journal/index.html
Lee, Thomas H. "Afterword to Think Globally, Act Locally." Center for Quality of Management Journal , Winter 1999
http://cqmextra.cqm.org/cqmjournal.nsf/reprints/rp10900
Lee, Thomas, Shoji Shiba and Robert Chapman Wood. "Think Globally, Act Locally." Center for Quality of Management Journal, Winter 1999.
http://cqmextra.cqm.org/cqmjournal.nsf/reprints/rp10800
"Online Quality Resource Guide," by John Hunter, on Total Quality Management resources, online at http://deming.eng.clemson.edu/onlineq.html
Mazur, Glenn. "Dictionary of TQM Terms," University of Michigan
http://www.mazur.net/tqm/tqmterms.htm
Packard, Thomas. "TQM and Organizational Change and Development," from Total Quality Management in the Social Services: Theory and Practice . Burton Gummer and Philip McCallion, Eds. (Albany, NY: Rockefeller College Press, 1995).
http://www.improve.org/tqm.html
Panorama Business Views, homepage at http://www.pbviews.com
Paton, R., J. Foot, et al. "What Happens when Nonprofits Use Quality Models for Self-Assessment." Nonprofit Management and Leadership 11, no. 1 (Fall 2000): 21-34.
Quinn, Doris. Continuous Quality Improvement: An Introductory Course on Quality Management, Vanderbilt University, online at http://mot.vuse.vanderbilt.edu/mt322
"Quality Leaders Network Web Resources," by Graham-Windham Services for Families and Children,
http://www.loebigink.com/qnet/resources.htm
Rockwell, Kay and Claude Bennett. Targeting Outcomes of Programs (TOP) , "a seven-level hierarchy that integrates program evaluation within the program development process,"
http://deal.unl.edu/TOP/english/index.html
Spath, Patrice. "Taking Account of Quality." Health Forum Journal 44, no.4 (July/August 2001): 10-15.
Tebbe, Donald. "The Changing Definition of Excellence." 1996. The Centre for Excellence in Nonprofits site (San Jose, California)
http://www.cen.org
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