Canada Volunteerism Initiative - Final Report

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Appendix D:
Summary of Consultations on Proposals for the National Volunteerism Initiative

OVERVIEW OF CONSULTATIONS

Purpose and Background

The purpose of the consultations was to obtain comments from members of voluntary organizations throughout Canada on proposals for the National Volunteerism Initiative (NVI). The key reason for seeking the comments was to tap into the experience, expertise and insights of voluntary organizations to help design the NVI.

The goals of the NVI, designed to be a lasting legacy to the International Year of Volunteers, are to:

• Encourage Canadians to participate in voluntary organizations; and

• Improve the capacity of organizations to benefit from the contribution of volunteers and to enhance the experience of volunteering.

The proposals for the NVI were developed over the last year based on discussions with selected organizations and experts, meetings of the NVI Joint Table, discussions with other Voluntary Sector Initiative (VSI) Joint Tables, and the results of the 2000 National Survey of Giving, Volunteering and Participating (NSGVP).

The draft proposals were outlined in a document entitled Sharing Your Views on Proposals for the National Volunteerism Initiative that was used as the basis for presentations and discussions at the consultations. This document, as well as background on the VSI, the Joint Tables, and related matters can be found on or via the NVI website at http://www.vsi-isbc.org/eng/joint_tables/nvi/index.cfm

Process and Participation

The consultation document, Sharing Your Views on Proposals for the National Volunteerism Initiative, was distributed to participants before the consultations and also at the sessions themselves. The document outlined the major challenges, solutions, mechanisms and principles that had been identified as relevant to designing the NVI.

At the sessions, participants were asked whether the right types of challenges to meeting the goals of the NVI had been identified, and whether the proposals for solutions, mechanisms, and principles offered an adequate basis from which to develop and implement the NVI in response to the challenges. Participants were also asked whether the overall approach to the NVI seemed sensible and appropriate, and whether other questions and concerns needed to be addressed.

People from more than 350 diverse organizations participated, including administrators of volunteer resources, managers, executives, members of boards of directors, front-line volunteers, trainers and support specialists. The NVI Joint Table Co-Chairs or their representatives participated in all sessions. Comments from each session were recorded by a member of the NVI Secretariat and generally by a local voluntary sector representative as well.

In all, 26 consultation sessions averaging 15 participants each were held in 11 cities from St. John's, Newfoundland to Vancouver, British Columbia, between August 28 and October 16, 2001. The consultation schedule and the names of participants who gave written permission to be identified are listed at the end of this report.

In most cities, half a day was devoted to taking note of the comments of representatives of a cross-section of voluntary organizations from the city and surrounding region, and half a day to voluntary organizations representing specific interests or groups (e.g., sport and recreation, faith communities, Aboriginal peoples, visible minorities, health, seniors, youth) from the same areas.

In addition to the consultation sessions, stakeholders had the opportunity to provide input via the consultation workbook posted on the VSI website at www.vsi-isbc.ca.

Overall Results and Perspectives

Evaluation forms from all sessions indicate virtually unanimous agreement that the consultation allowed for a productive exchange of views and that participants' ideas and comments were heard.

There was broad agreement, and hence a strong national consensus, that the proposals (relating to challenges, solutions, mechanisms, and principles) were appropriate and would provide a useful foundation for developing and implementing the NVI. Participants from each session also shared many new ideas and insights to help further refine and define the proposals.

Many participants expressed the view that by significantly improving the capacity of voluntary organizations to engage and support volunteers, these organizations will be better equipped to fulfill their missions. Participants agreed that one of the underlying, and oft unrecognized, roles of voluntary organizations is to provide a solid foundation for volunteerism. Volunteerism, in turn, makes a vital contribution to maintaining the civic participation, compassion, and respect for diversity that characterize Canada's democracy and that are particularly important in a post-September 11 world.

Participants also expressed interest in remaining involved and keeping apprised of follow-up activity in the development of the NVI.

Summary of Comments by Participants

The summary below paraphrases the key comments made most often by participants under the main sections of the presentation, Sharing Your Views on Proposals for the National Volunteerism Initiative. Participants sometimes put forward opposing views, and these are reflected in this report. The comments listed below also include issues not covered in the presentation but put forward by participants.

Since the sections in the presentation on "challenges", "solutions" and "principles" raise some of the same issues (e.g., importance of supporting inclusiveness), in the interests of brevity, this summary report tries to avoid unnecessary repetition of comments on issues that arise under more than one section.

Comments on Challenges

• The NSGVP results do not necessarily indicate a major problem with volunteering; there may be many reasons (e.g., lower unemployment in 2000 than 1997 and various methodological errors) to explain the decline in numbers of volunteers, etc.

• On the other hand, even if the NSGVP overstated the decline in volunteering by as much as 20% - an unheard of error in serious surveys - we would still have 800,000 fewer volunteers than in than 1997, and the numbers would not point so consistently downward across virtually all categories (e.g., age, gender, education, income bracket, province).

• Since the time crunch facing most Canadians is unlikely to disappear any time soon, dealing with it will remain a challenge.

• Finding volunteers, matching their expectations with organizational needs, training and retaining them certainly are major challenges - more in some sectors such as health care and social services where demands are typically year-round and even 24/7, than say, sport and recreation.

• Volunteer burnout is a growing problem even though volunteering is about giving your time and energy freely to activities that are meaningful to you.

• Voluntary organizations are facing new and increasing costs (e.g., liability and other types of insurance, higher salaries for administrators of volunteer resources, reimbursement of out-of-pocket expenses)

• Recognizing volunteers appropriately is always a challenge, particularly when the value of volunteerism is not well appreciated in the broader society.

• Volunteering costs money (e.g., bus fare, lunches, childcare)

• Many organizations lack the capacity (including money) to be able to engage and support more volunteers.

• Public, governments and the private sector don't really understand what volunteering is all about and how important it is.

• Collaboration and dialogue are important but they consume a lot of energy and time and travel costs that few organizations can afford.

New Challenges Identified

• Providing a consistent level of information, tools and other support services to voluntary organizations - particularly on a face-to-face basis at the community level and surrounding region - throughout Canada is a major challenge.

• Ensuring that the information, tools and support services meet the diverse needs of the many different organizations serving Canadians of all ages, cultural and social backgrounds, including immigrants, whether they live in large cities or rural and remote communities adds an important dimension to the challenge.

• Similar challenges exist serving Aboriginal peoples who wish to integrate into non-Aboriginal communities.

• Promoting understanding of what volunteerism is all about and why it is vital to our democracy and quality of life will be an ongoing challenge.

• Improving the efficiency and effectiveness of voluntary organizations without losing the initiative, passion and altruism that are among the hallmarks of volunteerism is a difficult balancing act.

• Engaging the 'next generation' of volunteers - particularly children and youth - is proving to be an increasing challenge.

Comments on Solutions

• Design programs, volunteer positions and management systems with volunteers in mind; don't automatically use private or public sector management approaches.

• Collaborate at the community level to raise local awareness of what voluntary organizations do and why they're important.

• Consider adjusting roles and management styles so that voluntary organizations can attract volunteers - especially young people, retired people, and people with special skills.

• Since much of the information, tools, guides, etc., already exist, focus on making them accessible (e.g., outreach) in a consistent way throughout Canada and ensure they're adapted to the diversity of cultural, sectoral, geographic and other needs.

• Recognize that front-line volunteers, administrator of volunteer resources, and board directors all have distinct needs in terms of screening, orientation, training, recognition, etc.

• Operating transparently in an accountable way is a good way to ensure that voluntary organizations remain relevant to their community.

• Voluntary organizations are going to have to become a lot more professional if they're going to be taken more seriously.

• If you make volunteering professional you'll kill it; volunteering is something that anyone should be able to do just because they want to.

• Ensure that volunteering can remain an activity that people can do out of sense of altruism and commitment to their community.

• Extend "mandatory volunteering," especially in schools so that young people can get into the habit of volunteering.

• Work toward eliminating "mandatory volunteering" because, if volunteering is to continue being vital to our society it needs to be an activity that is freely given.

• Ensure that volunteers contribute to designing surveys and research on volunteerism.

• Provide support to groups that provide advice and services to voluntary organizations (e.g., police who help in the screening process).

• Encourage more research on volunteerism, including further analysis of the results of the NSGVP.

Comments on Mechanisms

• Build on existing mechanisms by providing more resources to enrich the offerings of voluntary sector organizations and to extend their reach, particularly to isolated/rural/remote groups and communities.

• Establish mechanisms to support collaboration and dialogue - including face-to-face dialogue - among voluntary organizations and between voluntary organizations, governments and the private sector.

• Avoid new centralized federal mechanisms.

• Strengthen the federal role - in collaboration with the provinces - in promoting volunteerism, and supporting measures to enhance engagement and support of volunteers.

• Ensure support for recognizing and celebrating volunteers and volunteerism.

• Ensure that increased funding is made available one way or another to meet the needs of voluntary organizations.

• Avoid federal-provincial squabbles in the process of establishing any new mechanisms.

• Ensure that resources get to the local level and are not eaten up either by government or voluntary sector bureaucracies.

Comments on Principles

• The NVI should recognize that the meaning and goals of volunteering and volunteerism vary substantially among organizations, sectors, and social and cultural groups throughout Canada.

• The NVI should recognize that for some geographic and cultural communities, volunteering is much more than "a nice thing to do"; it's essential for survival.

• The NVI should not aim at a "one-size-fits-all" solution; it should be sensitive to differences relating to culture, location (urban/rural/remote), evolving community needs, and the approach to volunteerism by other levels of government.

• The NVI should strongly support efforts to help ensure that volunteering remains a rewarding experience.

• The NVI should promote reaching out to all groups in the community and designing programs and volunteer positions that are truly inclusive.

• The NVI should recognize that voluntary organizations can be important agents of change, particularly by tapping into the experience and expertise at the community level.

• It is important to ensure that provinces have a genuine role in the NVI because many of them have legislation, policies and programs that affect volunteerism and voluntary organizations in fundamental ways.

Acknowledgements

The NVI Joint Table would like to thank all those who gave their time and their feedback during the consultation process. Their comments will be instrumental in shaping the direction of the NVI.

Participants in the NVI Consultations*

Atlantic Region

Kimberly Greening
Community Services Council
St. John's, NF

Pamela Corrigan
Community Services Council
St. John's, NF

Lisa Dwyer
Community Services Council
St. John's, NF

Colleen Hiscock
Gander Military Family Resource Centre
Gander, NF

Janice Reid Boland
Badminton Newfoundland and Labrador
St. John's, NF

Bryan Harris
YMCA-YWCA
St. John's, NF

Tom Dawe
Teachers on Wheels
St. John's, NF

Susan Rowe
Community Services Council
St. John's, NF

Michelle Brown
Random North Development Association
Shoal Harbour, NF

Leon A. Mills
Canadian Hard of Hearing Association
St. John's, NF

Garry Gosse
Clarenville Athletic Association
Clarenville, NF

Lisa Flynn
Seniors Resource Centre
Prince Charles, NF

Pamela Hoddinott
General Hospital
St. John's, NF

Terry Mallay
Marystown Recreation Commission
Marystown, NF

Don McKinney
NB Crimestoppers
Mazerolle Settlement, NB

Marie Starr
Fredericton Community Kitchen Inc.
Fredericton, NB

Shera Stanely
Military Family Resource Centre
CFB Gagetown, NB

Guna Kulasegaram
Jobs Unlimited
Fredericton, NB

Jacqueline Wilt
CNIB - NB Division
Fredericton, NB

Claire MacLean
Victoria Order of Nurses
Sydney, NS

Lisa Pardy
Multicultural Association of Fredericton Inc.
Fredericton, NB

Lisa Bramford
Multicultural Association of Fredericton Inc.
Fredericton, NB

Marilyn Noble
People Link
Fredericton, NB

Wayne Casey
Canadian Red Cross
Fredericton, NB

Annette MacKay
Moncton Volunteer Centre Inc.
Moncton, NB

Peggy Miles
Recreation and Public Relations Department
Summerside, PE

Val Goodwin
Port Elgin District Voluntary Action Group Inc.
Port Elgin, NB

Andrew Blakney, Tim Scribner,
Scott Durling, Katherine Hay,
Matthew Lewis, Cindy Hemming, Graeme Blake, James McManus,
Jeff Leblanc
Students
Fredericton High School
Fredericton, NB

Quebec

Serge Hénault
Unité régionale de loisirs et de sport
Lévis, QC

Robert Fradet
Association des musiciens et des écrivains de la-Côte-du-Sud
Saint-Raphaël-de-Bellechasse, QC

Gisèle Tremblay
Service d'entraide de Saint-Romuald
Saint-Romuald, QC

Estelle Turcotte
Albatros-Charny
Charny, QC

Patricia Cloutier
Service d'entraide de Saint-Jean-Chrysostome
Saint-Jean-Chrysostome, QC

Myriam Côté
Fédération de l'âge d'or du Québec
Sainte-Foy, QC

Daniel Houde
Centre Casa
Saint-Augustin-de-Desmaures, QC

Jean Bilodeau-Fontaine
Carrefour Jeunesse-Emploi de Lotbinière
Saint-Flavien, QC

Michel Bélanger
Groupe Déziel Inc.
Lévis, QC

Martin Pageau
LEUCAN-Région de Québec
Sainte-Foy, QC

Clarence S. Bayne
National Blacks Coalition, Canada
Montreal, QC

Salvador G. Cabugao
National Council of Canadian Filipino Associations
Montreal, QC

Éric Boulay
La Maison de L'Aube rivière
Québec, QC

Bertrand Boutin
Association régionale de soccer de Québec
Québec, QC

Marie-Claude Bélanger
Association des personnes handicapées de Bellechasse
St-Damien, QC

Céline Dumas
C.H.S.L.D Notre-Dame-de-Lourdes
Notre-Dame-de-Lourdes, QC

Chantale Robitaille
Les petits frères des Pauvres
Vanier, QC

Francine Rochette
Comité du 3e âge de Lotibinière
Saint-Flavien, QC

Christiane Lagueux
Région pastorale Rive-Sud
Lévis, QC

Jacynthe Trépanier
Association des personnes handicapées de Lotbinière
Saint-Flavien, QC

France Cantin
Maison de la famille de Bellechasse
Saint-Lazarre, QC

Émilie Gravel
Association bénévole de Charlevoix
La Malbaie, QC

Marguerite Bureau
Maison des aîné(e)s de Lévis
Lévis, QC

Sylvain Raymond
Municipalité de Saint-Étienne- de-Lauzon
Saint-Étienne de Lauzon, QC

Barbara Tremblay
Centre d'action bénévole-SERS
Lévis, QC

Ginette Bernard
Centraide Québec
Beauport, QC

Karine Lamontagne
Carrefour de liason et d'aide Multiethnique
Montreal, QC

Karen Emmanuel
La Maison d'Haïti
Montreal, QC

Nicole Brennan
YMCA/Montreal
Montreal, QC

Dr Uma Shanker Srivastava
Foundation Bharat Bhavan
Montreal, QC

Naeem Bhatty

Pakistani Association of Québec in Montreal
Montreal, QC

Ontario

Marie Pierce
Canadian School Boards Association
Ottawa, ON

Dianne Roger
Perinatal, Child, Youth and Family Programmes
Ottawa, ON

Margaret Fietz
Family Service Canada
Ottawa, ON

Dan Vandervoort
Aga Khan Foundation Canada
Ottawa, ON

Kathleen Shaw
Friends of the National Library
Ottawa, ON

Sandra Griffin
Canadian Child Care Federation
Ottawa, ON

J. Elmer Hynes
Canadian Executive Service Organization
Ottawa, ON

P.M. Honeywell
Council for the Arts in Ottawa
Ottawa, ON

Sue Hall
Centrepoint Theatre
Ottawa, ON

Barbara Hogan
VSO-Voluntary Service Overseas
Ottawa, ON

Patti Gratton
Opera Lyra Ottawa
Ottawa, ON

Mary Anne Dancey
Council for the Arts in Ottawa
Ottawa, ON

Barbara Levine
WUSC
Ottawa, ON

Ndungu Kahihu
Canadian Crossroads International
Toronto, ON

Emmanuel J. Dick
National Council of Trinidad & Tobago Organizations In Canada
Toronto, ON

Lee Giles
Altruvest Charitable Services
Mississauga, ON
Linda G. George
Ottawa, ON

Paul G. Toupin
United Way of Canada-Centraide Canada
Ottawa, ON

Dr. Frederick Pryce
Ottawa, ON

Timothy T. Simboli, Ph.D.
Family Service Centre of Ottawa-Carleton
Ottawa, ON

Sue Inglis, Ph.D.
McMaster University-Department of Kinesiology
Hamilton, ON

Rene Rivard
Reach
Ottawa, ON

Liz Barett
Nepean, ON

Betty Usher
Nepean Seniors Recreation Centre
Nepean, ON

Beth Graham
Nepean, ON

W.D. Fennell
Ottawa, ON

Cynthia Baxter
Community Foundation of Ottawa
Ottawa, ON

Ariella Hostetter
Glebe Centre Inc.
Ottawa, ON

Richard Groulx
Access-The AIDS Committee of Sudbury
Sudbury, ON

Victoria Cameron
Social Planning Council of Sudbury
Sudbury, ON

Clément Farmer
Evergreen Foundation
Sudbury, ON

Natalie Wilson
North Bay Volunteer Centre of the Blue Sky Region
North Bay, ON

Darcie Anne Hickey
Sudbury Women's Centre des Femmes
Sudbury, ON

Stéphanie Breault
Sudbury Sexual Assault Crisis Centre
Sudbury, ON

Ron Westworth
Elliot Lake St. Joseph's Hospital
Elliot Lake, ON

Cindy Carpenter
YWCA
Sudbury, ON

Nancy Cada
Elizabeth Fry Society
Sudbury, ON

Ruth Mohammed
Manitoulin Island Family Resources
Little Current, ON

Donna Hudson Ironside
Timmins Community Policing
Timmins, ON

Mae Radford
Victorian Order of Nurses
Hamilton, ON

Carol Ariss
Cambridge Volunteer Bureau
Cambridge, ON

Catherine Stewart Savage
Out of the Cold
Kitchener, ON

Kathy Braun
City of Kitchener
Kitchener, ON

Pat Pollard
Kitchener, ON

Colleen Cavanaugh
c/o Stoney Creek United Church
Hamilton, ON

Paul Stumpf
Waterloo, ON

Sue Murray
Tele-Touch
Hamilton, ON

Joan Wiley
City of Waterloo
Waterloo, ON

Sakina Kirefu
Grand River Hospital
Kitchener, ON

Christina Munck
Raise Home Support Volunteer
New Hamburg, ON

Cathy Taylor
Volunteer Centre of Guelph Wellington
Guelph, ON

Bonnie MacDougall
River Run Centre
Guelph, ON

Caroline Neufeld
Self Help Centre of Hamilton Wentworth
Hamilton, ON

Janice Klassen
Sunnyside Home
Kitchener, ON

Faye Wilson
Cambridge Memorial Hospital Auxiliary
Cambridge, ON

Suzanne Dychuck
Volunteer Action Centre of Kitchener-Waterloo and Area
Kitchener, ON

Douglas J. King
Cambridge, ON

Jean King
Cambridge, ON

Liz Weaver
Volunteer Hamilton
Hamilton, ON

Reva Cooper
Kitchener, ON

Carolyn Kovacs
c/o Sackville Hill Seniors Centre
Hamilton, ON

Prairies Murielle Gagné-Ouellette
Commission nationale des parents francophones
Saint-Boniface, MB

Violet Nelson
Anishnaabe Oway-Inc.
Winnipeg, MB

Maurene Cohen
Jewish Child & Family Services
Winnipeg, MB

Beverley McLellan
The Winnipeg School Division #1
Winnipeg, MB

Michelle Eldridge
Fort Whyte Centre
Winnipeg, MB

Carmen Court
c/o Society for Manitobans with Disabilities
Winnipeg, MB

Heather A. Popoff
Winnipeg Boys and Girls Club Inc.
Winnipeg, MB

Anne Gray-Kaspick
YWCA Thompson
Thompson, MB

Marjorie Wood
Creative Retirement Manitoba
Winnipeg, MB

Susan Carr
Association for Community Living Steinbuch
Steinbuch, MB

Ruth Gudgeon
Stroke Recovery Association of Manitoba
Winnipeg, MB

Margery Soloman
International Centre of Winnipeg
Winnipeg, MB

Dave Stiegler
Manitoba Developmental Centre
Portage la Prairie, MB

Gisèle Routhier
Dauphin Friendship Centre Inc.
Dauphin, MB

Jo-Anne Johannesson
Riverton & District Friendship Centre
Riverton, MB

Anita Flett
Aboriginal Council of Winnipeg Inc.
Winnipeg, MB

Norma Walker
Immigrant & Visible Minority Women of Canada
Winnipeg, MB

Diane Bairstow
Ikwe-Widdjiitiwin Inc.
Winnipeg, MB

Michelle Woods
Aboriginal Ganootamaage
Justice Services of Winnipeg Inc.
Winnipeg, MB

Nelson Mayer
Manitoba Association of Friendship Centres
Winnipeg, MB

Irma Balaberda
Yorkton Big Brothers and Sisters Inc.
Yorkton, SK

Sheryl Korte
St. Elizabeth Hospital
Humboldt, SK

Sharon Haubrich
Prairie West Hospital District
Kindersley, SK

Catherine Bickford- White
Volunteer Regina
Regina, SK

Hilda Maier
Claybank Brick Plant Historical Society
Claybank, SK

Ray Brady
Wascana Rehabilitation Centre
Regina, SK

Lee Donnelly
Ranch Ehrlo Society
Pilot Butte, SK

Sandra M. Pfeifer
Rainbow Youth Centre
Regina, SK

Sheila Fahlman
Regina Public Schools
Regina, SK

Lorna Sandberg
Canadian Cancer Society-Sask. Division
Regina, SK

Peggy Roettger
Girl Guides of Canada
Regina, SK

Giovanna Pirro
Regina Open Door Society Inc.
Regina, SK

Maureen Bachman
Globe Theatre
Regina, SK

Sheila Carson
Government House Historical Society
Regina, SK

Dale West
Saskatchewan Sports Hall of Fame & Museum
Regina, SK
Jackie Edwards
Parkridge Centre
Saskatoon, SK

Geri Jaques
MacKenzie Art Gallery Volunteers
Regina, SK

Del Jones
Sask-Tel Pioneers
Regina, SK

Donna J. Boyce
Dundurn Military Family Resource Centre Inc.
Dundurn, SK

Jill Andres
The Alberta Mentor Foundation for Youth
Calgary, AB

Mimosa Arienzo
Calgary Multicultural Centre
Calgary, AB

Debbie Emmelman
Rainbow Society of Alberta
Calgary, AB

Martha Parker
Volunteer Calgary
Calgary, AB

Katherine Morton
AIDS Calgary Awareness Association
Calgary, AB

Janeth Alonso
Calgary Immigrants Women's Association
Calgary, AB

Shannon Norris
Big Brothers & Big Sisters of Calgary and Area
Calgary, AB

Jim Murphy
Huntington Hills Community Association
Calgary, AB

Tim Bjornson
Squash Alberta
Calgary, AB

Denni Wentzell
Community Information & Referral Society
Red Deer, AB

Jane Brenner
Adult Learning Council
Taber, AB

Peggy Gray
Fort MacMurray Volunteer Centre
Fort MacMurray, AB

Hal Murray
Neighborhood Link of Calgary
Calgary, AB

Mark Jantzen
Dalhousie Community Church
Calgary, AB

Nancy Scott
Jewish Family Services
Calgary, AB

Mark Bezanson
First Baptist Church
Calgary, AB

Sandi Churchill
Varsity Acres Presbyterian
Calgary, AB

Judi Reed
Chinook Health Region
Lethbridge, AB

Marva J. Ferguson
Calgary Communities Against Sexual Abuse
Calgary, AB

British Columbia

Donna Godwin
Peninsula Community Services
Sidney, BC

Diane Kirby
Victoria, BC

Christina Pereda
Vancouver, BC

Mariel Williams
Eagle Ridge Hospital and Extended Care Manor
Port Moody, BC

Leslie Beleski

c/o Little Mountain Place
Vancouver, BC

Karen Howe
Administrators of Volunteer Resources, British Columbia
Vancouver, BC

Rose Vidas
St. Mary's Hospital
New Westminster, BC

Carole Fuhrer
Surrey Parks and Recreation
Surrey, BC

Barbara Boman
Vancouver Hospice & Health Sciences Centre
Richmond, BC

Charlene Robson
Mount Saint Joseph Hospital
Vancouver, BC

Joy Murray
Canadian Cancer Society
Vancouver, BC

Debbie Clyne
City of Burnaby
Burnaby, BC

Mary L. MacKillop
c/o Holy Family Hospital
Vancouver, BC

Peter Panozzo
Volunteer Prince George
Prince George, BC

David I. Hay
Greater Victoria Child & Youth Advocacy Society
Victoria, BC

Gail Joyce
Ministry of Community, Aboriginal and Women's Services
Victoria, BC

Carol Biely
Volunteer BC
Salt Spring Island, BC

Debbi Leith
411 Seniors Centre Society
Vancouver, BC

Shayda Kassam
Volunteer Vancouver
Vancouver, BC

Sandra Stevenson
Sport BC
Vancouver, BC

Marla Fox
Volunteer Kelowna
Kelowna, BC

Susan Borthwick
Canadian Red Cross
Vancouver, BC

Al Etmanski
Planned Lifetime Advocacy Network
Vancouver, BC

Joanna Wyatt
Telus
Burnaby, BC

Ian Ross
Crisis Centre of Greater Vancouver
Vancouver, BC

* List of participants who gave written permission to be identified.

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