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Pan-Canadian Pilot Project Final Report
PRINTABLE VERSION: PDF
(310 KB)
“A mighty flame followeth a tiny spark – Dante.
This is how I feel about Leadership Connext. It may seem small but just opening my mind
to these ideas and concepts has changed my life. I am now at the beginning of a journey
which will last a lifetime. A journey which will help myself, which will touch the lives
of so many people. A course like this can change a person’s life!”
- 2004 Leadership Connext Niagara Participant
Prepared by:
Beverly Suderman, NLI Project Manager in collaboration with:
Alison Burgoyne, Brenda Herchmer, Don Babey, Francine Charland, Glory Ressler, Grant MacDonald,
Lyn Russo, Lyne Michaud and the 2004 Participants of Leadership Connext
Executive Summary
Introduction
Leadership Connext/Leadership Réseau: The Program
What made this work?
Regional Differences
Community Impact
What we learned
What would we do differently?
Recommendations
Next steps
Appendix A: At a glance comparison
Executive Summary:
The National Learning Initiative (NLI) pan-Canadian pilot project involved a collaboration
of three educational institutions, with voluntary sector partners, in offering a voluntary
sector leadership school in four diverse, and geographically far-flung, Canadian communities:
Yellowknife, NWT; Niagara-on-the-Lake and Ottawa, ON (for franco-ontariens), and at the
Tatamagouche Centre in Nova Scotia for the Maritime region.
The purpose of these leadership schools was to build capacity for leadership within the
voluntary sector, based on the leadership competencies developed through the NLI.
The program was offered as a hybrid of workshop and distance learning methodologies,
with a three-day residential component at the start of the program, followed by assignments
and on-line support, followed by a second three-day residential component to complete
the program. The first residential component was offered in spring/early summer of 2004.
The second residential component was offered in fall of 2004.
The pan-Canadian pilot project was part of the larger NLI initiative funded by the Government
of Canada through the Voluntary Sector Initiative.
The philosophy of leadership development that guided the pan-Canadian pilot project was
based on the assumption that everyone (staff, volunteers, leaders, stakeholders) is both
capable and responsible for self-leadership, and that leadership begins from the inside,
i.e. a transformative leadership approach. Further, in facilitating leadership development,
it is vital to practise the disciplines of reflection, understanding, and action. Based
on this philosophy, the pan-Canadian pilot project working group articulated 14 principles
for offering voluntary sector leadership development educational experiences (see full
report).
Originally the pan-Canadian pilot was envisioned as taking the form of a standardized
curriculum offered in four locations, modified as necessary based on the needs of the
group. With the early withdrawal of one of the partnering locations, and the consequent
late addition of La Cité collégiale into the mix of educational institutions
and project locations, it became apparent that different administrative arrangements would
be necessary. In response to the changed situation, the NLI project manager assumed a
coordination function among locations, and worked individually with three separate educational
institutions.
These changes had financial implications, as well as workload implications. The original
anticipated cost for this project was $133,405, together with in-kind contributions of
$38,063, for a grand total of $171,468.1 The final
cost of the project, including in-kind contributions and tuition fees, was $305,103.
What we learned:
About social inclusion:
- Given the Yellowknife experience, we raise the question of reconciliation as a necessary
pre-condition for social inclusion of aboriginal peoples, after a long history of colonization.
- Without specific outreach to those parts of the voluntary sector serving marginalized
people with Canadian society, it will not be possible to meet their specific needs.
- Given high demands with limited resources on organizations serving marginalized peoples,2
there are specific challenges to be addressed in marketing leadership development opportunities
such as this as relevant, justifying the investment of time and funds.
- Participation in a learning opportunity such as this presents challenges to the participants,
particularly for those with chronic illnesses.
- The provision of leadership development opportunities in rural and remote locations
requires the support of high capacity organizations for the development, facilitation
and delivery of programming. Having an outside partner, who is sensitive to the dynamics
of remote/rural communities, is crucial.
About voluntary sector needs:
- The voluntary sector has a diversity of needs with regard to leadership development,
including the need to:
o Strengthen the existing cadre of voluntary sector leaders
o Cultivate the upcoming cadre of voluntary sector leaders
o Build relationships across generations for mutual benefit.
- High rates of staff turnover within the voluntary sector affect participants’
abilities to participate in programs such as this.
- The voluntary sector is hungry for educational opportunities specific to meeting
its needs.
- The initial curriculum developed for Leadership Connext/ Leadership Réseau
is a significant benefit to the voluntary sector. However, finding a sustainable way
of offering the program, given financial constraints, remains a challenge.
About leadership development:
- Voluntary sector participants demonstrated a clear preference for learning opportunities
based on adult learning principles.
- Learning is a risk-taking activity. Some aspects of leadership development are best
done away from the employment situation.
- Participants benefited most from in-depth focus on relatively few topics, rather
than quick overview of many topics.
About collaboration:
- Collaboration between educational institutions and the voluntary sector takes time,
patience, and openness to new ideas. The process, which must engender trust amongst
participants, requires the development of a shared framework for working together.
- Prior relationships between the voluntary sector and educational institutions assist
with getting the word out to the sector about an opportunity.
About successful implementation:
- Programs of this level of complexity need to be supported by organizations with high
levels of capacity in terms of skills, experience, and infrastructure, with the ability
to pay close attention to detail.
- Passionate, dedicated, and knowledgeable facilitators are key to successful implementation.
Next Steps:
- In Niagara: The Centre for Community Leadership has received funding to sponsor a
Youth Voluntary Sector Leadership School in 2005.
- In Ottawa: Plans are underway to replicate and build on the success of Leadership
Réseau in 2005.
- In Yellowknife: Negotiations are underway for a follow-up workshop to address the
needs identified by the group. Additionally, participants have signed up for Moderator
Training with the Voluntary Sector Portal, to facilitate their on-going use of the technology.
- In Nova Scotia: Funding is currently being sought to support broad access to a follow
up program, possibly for a sub-sectoral constituency. Both organizations are incorporating
voluntary sector leadership development into their strategic planning, and applying
their experience to the design of new workshops and courses.

Introduction:
The pan-Canadian pilot project involved a collaboration of three educational institutions,
with their voluntary sector advisory committees, offering a program in voluntary sector
leadership development in four diverse, and geographically far-flung Canadian communities:
- Niagara College’s Centre for Community Leadership (CCL) offered Leadership Connext
in Niagara-on-the-Lake and Yellowknife, in collaboration with the YWCA of Yellowknife;
- La Cité collégiale offered Leadership Réseau in Ottawa to their
community of franco-ontariens of eastern Ontario;
- Dalhousie University’s Henson College offered Leadership Connext in conjunction
with the Tatamagouche Centre in Nova Scotia, to the Maritime voluntary sector community.
Distributed leadership3
within our Pan-Canadian pilot project
The environment we created during this pilot project meant that everyone felt free to
develop and share new ideas. We all needed to cooperate to create this pan-Canadian pilot
project, and were successful despite challenges presented by changes in personnel over
the course of the project.
During the development of the pan-Canadian pilot project, leadership was distributed
as follows:
- Niagara College Centre for Community Leadership Advisory Committee’s input
into content,
- Co-development of curriculum (Lyn Russo and Glory Ressler at CCL, Grant MacDonald
and Wayne Edgar at Dalhousie/Tatamagouche Centre, were co-creators),
- Using participant feedback as a means to modify content (based on needs and skill
levels of group, written and verbal feedback throughout),
- Co-creating leadership philosophy, pilot presentation and reporting structure,
- Shared curriculum broadly (online for participants and other pilot leads) with plans
to share further
During the implementation phase, leadership as distributed through:
- Multiple facilitators
- Collaborative operations, coordination and execution (Niagara CCL and Yellowknife
YWCA; Henson College & Tatamagouche Centre)
- Multiple stakeholders' needs addressed and feedback incorporated into adaptation
of and/or customization of facilitated learning exercises
How did this work in practice?
The NLI Project Manager facilitated planning for the development and implementation of
the pan-Canadian pilot project at three face-to-face meetings of the team: November 2003
(preparatory discussions about process), March 2004 (implementation planning), and November
2004 (discussion of learnings, and final report planning).
CCL took the lead in developing the curriculum, working closely with their Voluntary
Sector Advisory Committee, and relying heavily on the NLI leadership competencies. This
baseline curriculum was then taken and modified, to a greater or lesser degree, in each
of the communities where the pan-Canadian pilot was offered.
In Nova Scotia, the Advisory Committee wanted to see more focus on self-awareness, and
less on organizational skills. They also wanted to see an emphasis on diversity and on
negotiation and collaborations skills.. This required the creation of new content units.
In Ottawa, the curriculum was modified and translated to meet the needs of a franco-ontarien
community. In Yellowknife, the curriculum was modified during the implementation of the
workshop to meet the needs of the highly experienced group of northern voluntary sector
leaders who were participating.
The Leadership Connext/Leadership Réseau
philosophy
What made Leadership Connext/Leadership Réseau different from any other
leadership school? In part, the differences emerged because of the close collaboration
between the voluntary sector and the educational institutions in developing the content
of the leadership school. In part, the program was different because it was based on voluntary
sector leadership competencies developed by and for the voluntary sector.
Crucially, however, this leadership school was different because it was based on a philosophy
of transformative leadership, as articulated by the pan-Canadian pilot project leads.4
Our philosophy of leadership
Qualité essentielle à tout leader dans la communauté, le leadership
s’avère la courroie de transmission nécessaire à
la réussite de l’ensemble des fonctions de la gestion moderne.5
Leadership in the post-modern, complex and rapidly changing voluntary sector environment
is an ‘inside out’ job. This requires that individuals recognize and integrate
their unique leadership style and capabilities and pro-actively seek out development opportunities
(lead yourself first and then others). It implies that leaders personally adopt and model
a ‘lifelong learning perspective’. Leaders must ‘become the change they
wish to see’ through ethical, innovative, participatory and strategic responses
to complex conditions, multiple accountabilities/stakeholder groups, and challenges of
resourcing. The success of leaders hinges on their ability to identify an inspiring vision,
and mobilize support and action for its realization.
Leadership est aussi importante dans le sens que tous sont appelés à jouer
un rôle de leadership peu importe leur statut d’employé. Leadership
est une façon d’être et d’agir au ein d’un organisme qui
se veut une communauté apprenante, telle que définie par Senge.6
Our approach to facilitating leadership development in the Voluntary Sector
Our philosophy of leadership assumes that everyone (staff, volunteers, leaders, stakeholders)
is both capable and responsible for self-leadership. A critical key to developing healthy
systems is that everyone recognizes their capacity and responsibility, and exercises their
self-leadership in support of the common goals. When we are able to lead our own development
and transformation, through inspired personal and professional vision and action, then
we are ready to learn and apply the specific skills that will assist us in facilitating
the leadership and overall development of other systems – whether they be teams,
organizations, communities, nations or international collectives.
Les établissements de formation doivent jouer un rôle actif dans la promotion
du développement du leadership communautaire notamment par le biais de ses propres
réseaux tels que les comités consultatifs des programmes qui forment des
travailleurs communautaires, les étudiants qui travailleront à leur tour
dans la communauté ainsi que par tout projet pouvant impliquer les agences et services
communautaires de la région7.
Pour promouvoir et renforcer les capacités de leadership au sein du secteur bénévole,
il faut aller au-delà des fondements théoriques et des principes. Il faut
fournir aux employés et membres de conseil du secteur bénévole l’occasion
de pratiquer et de mettre en oeuvre certains outils et modèles en utilisant leurs
propres expériences et situations réelles dans leur milieu de travail. Le
formateur joue un rôle d’expert-conseil, de facilitateur et de coach pour
appuyer les intervenants dans la découverte d’eux-mêmes et de leur
organisation8.
In facilitating leadership development, it is vital to practice the disciplines of reflection,
understanding, and action.
Principles from which we approached the challenges
of holistic Voluntary Sector leadership development
| This innovative, effective, unique leadership training
experience has allowed me to re-assess my leadership goals – both personal goals
and goals for the sector – and has re-energized me so I can move forward to
realize my leadership goals. |
Our approach took, as its primary inspiration, the four NLI leadership domains of self,
organization, community and world. We looked at leadership from a transformative, rather
than situational, perspective, which involved:
- An orientation to transforming the world by starting with oneself
- The discipline of self-reflection
- A willingness to suspend judgment
- A willingness to critique one’s own assumptions and premises, including those
based on gender, race, ability, sexual orientation, among others
- An interest in developing greater understanding of what it means to live in a global
society
- An openness to change in one’s own beliefs; an openness to persuasion
- The ability to hold conflicting views
- A tolerance for ambiguity
- Curiosity
- Operating from the heart, and from the mind.
The following principles formed the basis of our approach to delivering the leadership
school, and are essential to effectively working with the voluntary sector in any initiatives
to build capacity:
- Les approches pour encourager le développement du leadership dans le secteur
bénévole passent par l’établissement d’un réseau
de communication efficace et proactif (newsletter, portail, conférence,
formation, etc.) et par la diffusion des nouvelles à succès
(success story)9.
- The content of any focused leadership development program must be responsive
to the needs of voluntary sector participants and this will vary depending on the geography,
demographics, work experience, and sub-sectoral representation within the group.
- Facilitators must be highly skilled/experienced
to be capable of making ‘on-the-spot’ content and agenda revisions that
result in a more meaningful and relevant experience for specific groups and individual
learners, i.e. adapt to the group’s needs and experience.
- In developing the program, a balance must be ensured between
- learning/cognitive activities (through presentations, reading)
- skill development activities (through exercises that apply learning), and
- self-care (recreation, reflection, down-time, etc.) --
to model sustainable professional and organizational behaviour AND demonstrate the
value of reflection and ‘slowing down to go more quickly’ / ‘working
smarter, not harder.’ It is important to model this in the structure and delivery
of the school as voluntary sector leaders will have to live it, in order to remain
personally/professionally sustainable! It also reinforces the 'action learning'
model and adaptation core competency.
- Facilitated exercises used to integrate the learning must be varied,
both in terms of structure (individual, pairs, small and whole group) and nature of
the exercise (thinking, extrapolating, creating, physical, visual, auditory, etc). Traditional
lecture style must be avoided or minimized; adult learning principles should underpin
all activities.
- Careful attention must be paid to distinguishing leadership from management
in the voluntary sector, while at the same time recognizing that leadership includes
management as one of its action domains10.
- The ‘school’ should be structured and delivered in such a way that there
are opportunities for relationships to develop and peer-to-peer learning
to take place (for example: time to network, ensuring that pairs/small groups are mixed,
facilitators enable or encourage connections based upon the strengths, experiences and
needs of individuals in group)
- Emphasis should be placed on the fact that leadership development (like learning)
is an on-going, lifelong journey. This foundation helps individuals
to set-up their individual learning cultures, and assists with managing complexity and
ambiguity.
- Facilitators must be sensitive to both content and process, with
expertise in asking the right questions and providing appropriate nurturing/
challenging experiences, rather than offering answers. Frequently there are
no right answers in particular situations, although there may be a number of choices
that are better than some “wrong” answers.
- By the end of the learning event, facilitators should have transferred the
responsibility for on-going development back onto the group and provided
opportunities for group members to practise and demonstrate their leadership
(ex. lead the group / facilitate exercises, take initiative independent action on projects,
research, etc.)
- The spiritual aspect of leadership must be addressed though work
with ethics, values, vision and mission/purpose. We also addressed it through art, music,
and other creative means.
- All four aspects of leadership competencies (complexity, strategies
and resource management, vision and alignment, and relationships) should be addressed
at each systems level (self, organization, community, world).
- A model of action learning should underpin the educational event. Part of the programming
was based on the Generon model, i.e. that the quality of conversations and the quality
of relationships present within a situation affect the quality of “product,”
i.e. the higher the quality of conversations and relationships, the higher the quality
of final results. In Nova Scotia, the “Theory-Action-Reflection” model of
action learning was used as the underpinning.
- Individual goal setting (personal and organizational) must be utilized
to reinforce the ongoing nature of leadership development and provide a framework for
thinking about it. This is reinforced through a requirement to share with the group
about individual goals.
| Leadership Connext is a fabulous way to determine your
strengths and weaknesses; motivating one to live an honest life. |
Leadership Connext/Leadership Réseau:
The Program
The program was envisioned as a hybrid of workshop and distance learning methodologies,
based on a philosophy of transformational leadership, with a three-day residential component
at the start of the program, followed by assignments and on-line support11,
followed by a second three-day residential component to complete the program. The program
was offered as follows:
| Location |
1st
session |
2nd
session |
#
of participants (start/finish) |
Niagara-on-
the-Lake |
May 3-5, 2004 |
Aug. 16-18, 2004 |
27/22 |
| Ottawa |
May 5-7, 2004 |
Aug. 23-25, 2004 |
10/10 |
| Nova Scotia |
July 9-11, 2004 |
Sept. 8-10, 2004 |
20/14 |
| Yellowknife |
June 9-11, 2004 |
Oct. 6-8, 2004 |
16/12 |
The project was challenged by changes in personnel, tight timeframes, and shortages of
funding to permit high levels of face-to-face time. Additionally, the fiduciary for this
project was changed mid-stream, from the Coalition of National Voluntary Organizations
to the Community Foundations of Canada, which meant increased administrative time in renegotiating
Memoranda of Understanding regarding the relationship between each individual college,
and the new fiduciary.
Social Inclusion:
NOTE 1: Detailed information about Ottawa participants not available.
NOTE 2: Participants were invited to check all that apply, meaning that totals exceed
numbers of participants.
NOTE 3: Data collected at close of 2nd 3-day residential component, so the figures re
participants with chronic illnesses is significantly underrepresented.
| Organizational |
|
|
Personal
Self-identification |
| Homeless: |
16 |
1 |
Homeless: |
| Refugees: |
6 |
4 |
Immigrant: |
| Immigrant: |
12 |
4 |
Visible minorities: |
| Visible minorities: |
15 |
2 |
Aboriginal person: |
| Aboriginal people: |
18 |
12 |
Youth |
| Youth: |
33 |
9 |
Rural & northern |
| Rural & northern: |
22 |
11 |
Francophone Cdns outside of Quebec: |
| Francophone Cdns outside of Quebec: |
14 |
3 |
People with chronic illnesses: |
| People with chronic illnesses: |
22 |
3 |
People living in poverty: |
| People living in poverty: |
22 |
4 |
People w. disabilities: |
| People w. disabilities: |
24 |
4 |
Unemployed: |
| Unemployed: |
7 |
2 |
Gay/lesbian/Bisexual or Transgendered: |
| Issues of sexual orientation: |
7 |
4 |
Other: |
| Other: |
|
|
|
Project Costs
Originally the pan-Canadian pilot was envisioned as taking the form of a standardized
curriculum offered in four locations, modified as necessary based on the needs of the
group. With the early withdrawal of one of the partnering locations, and the consequent
late addition of La Cité collégiale into the mix of educational institutions
and project locations, it became apparent that different administrative arrangements would
be necessary.
In response to the changed situation, the NLI project manager assumed a coordination
function among locations, and worked individually with three separate educational institutions.
This added significantly to the NLI project manager’s workload, both for increased
administration and unanticipated coordination time, as well as cost to the NLI budget
for face-to-face meetings of the pan-Canadian group members (November 2003, March 2004,
and November 2004).
| My expectations were far surpassed. Tons of great participants,
facilitators and lessons, also lots of tools to take home. |
The original anticipated cost for this project was $133,405, together with in-kind contributions
of $38,063, for a grand total of $171,46812. Due to changes
in the pilot team, particularly the withdrawal of an Anglophone college and addition of
a Francophone college, additional costs for translation and adaptation were incurred.
One unanticipated consequence of these changes, complicated by changes in key personnel
in some locations over the course of the project, was increased time demanded of the curriculum
developers, resulting in huge in-kind contributions by private individuals, over and above
those committed to by the educational institutions.
Charges related to this project (excluding project manager time and in-kind contributions)
were $144,756, plus $5,252 in additional meeting costs. Tuition fees collected amounted
to $16,800. In-kind contributions amounted to $138,295. The final cost of the
project, including in-kind contributions and tuition fees, was $305,10313.
See Appendix A for a detailed breakdown.
Challenges:
Key challenges to the implementation of this project can be grouped as follows:
- Interactions between Voluntary Sector Advisory Committee, curriculum developers, and
CCL took much more time than anticipated, although the end product validated that the
time was well spent. However, this upfront planning time was initially underestimated,
and pushed all other dimensions of project implementation, because it was taking place
simultaneously with marketing. Due to more extensive collaborations, and resultant communications,
that were required to develop the curriculum, time pressures were exacerbated.
- There were misunderstandings about what curriculum products would be ready when,
which resulted in extreme time pressures for the translation and preparation of the
francophone offerings. Staff at La Cité collégiale put in superhuman efforts
to meet the deadlines, given the delays in receiving materials from Niagara College.
(Since marketing was already underway, it was not possible to push the dates back to
accommodate more time.)
- Given the complexity of administrative arrangements, combined with the need for coordination
for this pilot project, the reporting structure between individual educational institutions
and the NLI was developed collaboratively in response to the evolving nature of the
project – within the framework provided by the Contribution Agreements and the
original MOU’s. However, given changes in managerial personnel at two out of three
of the educational institutions, this created enormous difficulties for all concerned.
These difficulties were aggravated by a change in fiduciary in mid-project, with differing
expectations, and a new project officer, also with differing expectations. It would
be fair to say that any organizations or institutions choosing to offer a project of
this type should not emulate the administrative arrangements.
- Although the portal was an extremely valuable tool that was useful as a centralized
resource for accessing Leadership Connext information, this again took much more time
than expected to get things moving smoothly. Key challenges included delays in setting
up participants with accounts for their e-learning, and making materials available prior
to the beginning of the educational event.
| Our organization is beginning to value the investment in staff training through the information about Leadership Connext that I have brought back. |
For specific reporting from the various project locations, please see the relevant appendices.
What made this work
Key factors in the success of the Leadership Connext/Leadership Réseau pilot project
included the following:
- All partnering organizations had the enthusiasm, infrastructure and expertise required
to mount a project of this type and complexity, despite tight budgets and timelines.
They also were willing to take risks on an untried project, with innovative administrative
arrangements, as well as trust new partners! Additionally, each location had teams of
people whose responsibility was to take care of the logistical details, which permitted
the facilitator(s) and participants to concentrate on the program itself.
- The top-notch facilitators, who also served as curriculum developers and/or adaptors,
were essential to the success of the project. The style and substance of the facilitation
provided a learning environment where the participants felt safe to contribute and to
be challenged, to inspire and to be inspired, and to reflect on their existing skills
and try out new ones. The high quality of facilitation enabled participants to start
a life-long leadership journey. The passion and dedication the facilitators demonstrated
to this project was an inspiration!
- The project Advisory Committees in Niagara and Halifax played an important role in
determining the curriculum content, ensuring that it was directly relevant to the Voluntary
Sector, and in assisting with the marketing and recruitment of participants. In Niagara,
members of the Advisory Committee also played a hands-on role during the workshops themselves.
- The NLI leadership competency model, as a basis for the curriculum which was developed,
provided the opportunity for participants to explore the various dimensions of voluntary
sector leadership, particularly self, organization, and larger community.
- The venues of the residential portions of the workshop were very important to the
overall atmosphere created during Leadership Connext. All facilities were basic,
i.e. not luxurious, and yet surrounded by beauty in the natural landscape that stimulated
the spirit, and rested body and soul. Importantly, all facilities were also large enough
and flexible enough to accommodate the varied activities required by the curriculum,
although in some cases, this required creativity to make it work. For example, the session
on Open Space Technology was cramped in Niagara with 25 participants. The Yellowknife
computer lab, designed for 8 trainees, required that the group be split in two parts;
participants were still cramped in the lab during the training sessions.
- The energy, passion and commitment of the participants themselves, who thrived, grew,
became inspired and prepared to go back into their communities with their newfound knowledge.
Their deep and passionate interest in personal leadership development and social change
was essential to the environment that was created during Leadership Connext / Leadership
Réseau. Group size of 10-20 participants is ideal.
- Leadership Connext/Leadership Réseau met an identified need within
the community, for learning about voluntary sector specific leadership.14
- The binder of materials received by the participants, based on the curriculum, met
their needs, and provides an excellent resource for future reference. The material developed
also provides the opportunity for future modularization or other adaptation to a variety
of Voluntary Sector education and training needs.
- The curriculum was designed to be delivered based on adult learning principles, with
a whole person approach; the varied activities permitted diverse learning styles to
be addressed.
- A program of this type would not have been possible without significant subsidization,
in this case from the Government of Canada. Of critical importance, the funding allowed
for curriculum development, subsidization of participant fees, and newspaper advertising
(an unheard-of luxury for many educational institutions these days).
Regional Differences in Program Delivery
Partnerships:
- In Nova Scotia, Dalhousie University’s Henson College of Continuing Education,
and Tatamagouche Centre partnered to offer Leadership Connext. While the two
partners shared a common educational philosophy, each brought to the project complementary
expertise and skills. CCE had a stronger content and theoretical focus particularly
in the areas of interpersonal communication, conflict resolution and negotiation as
well as a lot of experience with self-assessment questionnaires and role-playing techniques.
In addition to the venue itself, Tatamagouche Centre’s strengths lay in the area
of reflective learning, group dynamics, racism and diversity education, and social justice.
The two organizations made a significant in-kind investment of professional and, in
the case of Dalhousie, institutional resources. This would not have been possible without
both a personal and organizational interest in voluntary sector development, an enthusiasm
for developing new approaches to facilitating learning, and an expectation that as a
result of the project they would receive further recognition as educational resources
for the voluntary sector.
| Thank you for offering young people the opportunity
to be visionary and to develop a foundation to help realize those dreams. |
Participant application and selection:
- In Nova Scotia, the participant selection process involved the submission of personal
statements and letters of support from a VSO, by each applicant, . Organizers there
believe that this process added significantly to the participant commitment to the experience
and to their self-esteem, as well as to facilitator understanding of the needs, expectations
and strengths of each individual coming into the group.
- In Yellowknife, potential participants received personal invitations from the YWCA
as host organization, based on knowledge of the sector in this relatively small community.
There was no application process. The group which emerged from this was diverse in many
respects, and homogenous in the sense that almost all participants held senior positions
within their organizations – which may in part be a characteristic of northern
organizations, with extremely limited staff.
- In Niagara-on-the-Lake, participants were required to apply – but it was anticipated
that the applicant numbers would be higher than they turned out to be. Ultimately all
applicants were admitted. The facilitators did not see the applications prior to the
workshop, meaning that in at least one case, an issue arose due to mental health concerns
of one participant.
Educational model underlying planning and delivery of the program:
- In Nova Scotia, the educational model that was employed in the planning and delivery
of the program was of critical importance. The curriculum was built around the application
of the theory-action-reflection model of learning that is the basis of the Tatamagouche
approach to program design and one that underpins or guides much of the continuing education
work at Dalhousie University.
- In Yellowknife and Niagara-on-the-Lake, the educational model that was employed in
the planning and delivery of the program was the Generon model, which identifies that
the quality of our outcomes depends on the quality of our thinking, the quality of our
conversations, and the quality of our relationships.
Facilitation:
- In Nova Scotia, the facilitation team was made up of both senior and junior facilitators.
Grant MacDonald from Dalhousie University’s Henson College for Continuing Education,
and Wayne Edgar, from the Tatamagouche Centre, who also developed the specific curriculum
used in Nova Scotia, served as senior facilitators throughout the program. The use of
two “junior” facilitators as part of the facilitation team both supported
the goal of developing the next generation of leaders and provided an important bridge
in ages between the team and younger participants.
- In Yellowknife, the facilitation team varied greatly. Over the course of the first
three days, Glory Ressler, one of the curriculum developers, was the lead facilitator,
and she worked with two volunteer facilitators: Bev Suderman, and Carol Pupo, in part
because scheduling conflicts did not permit Lyn Russo to go. Dr. Ken Balmer made a guest
appearance in this period also. In October, Glory Ressler and Lyn Russo, the curriculum
developers and Niagara facilitators, co-facilitated the second three- day session.
- In Niagara-on-the-Lake, Glory Ressler and Lyn Russo, the curriculum developers, co-facilitated
both sessions. They were supported by guest appearances from Janice Wismer, Senior VP
for Human Resources with Canadian Tire, and Dr. Ken Balmer, a futurist, who challenged
the group on issues related to trends in the Voluntary Sector.
- In Ottawa, Francine Charland, who was also responsible for adaptation of the curriculum
to a franco-ontarienne audience, carried the entire facilitation responsibility herself,
with the exception of guest appearances by Lynne Toupin and Dr. Ken Balmer.
Daily schedule:
- In Ottawa, participants found that the residential requirement and the long days were
counter-productive to their learning. The residential requirement was difficult for
them, and aside from the participants from outside of Ottawa, they did not find it beneficial.
Additionally, participants criticized the evening components of the program, after long
days of workshop, as being excessive.
- In Niagara-on-the-Lake and Nova Scotia, participants really appreciated the residential
requirement, although for some participants making the necessary arrangements had been
challenging, particularly when child care for young children was required. They found15
that the residential requirement gave them the break from their busy lives that permitted
them to focus on the task at hand, and nurture themselves – a clear case of a
“change being as good as a rest.” There were no complaints about the evening
components.
- In Yellowknife a number of participants chose to commute each day to the retreat
centre, which was a flexible arrangement permitted by the YWCA on the condition that
their absence not be noticeable, i.e. commuting participants were present for all meals
on-site, and did not leave until evening activities were completed. Given the proximity
of the retreat centre to town, and the few participants who availed themselves of this
option, there was no impact on the group dynamic as a result – and the needs of
all parties were met.
Resources:
- In Nova Scotia, project resources were allocated to purchase various self-assessment
instruments (e.g. Learning Style Inventory and FIRO-B). Although they were expensive
to purchase, they were, according to participants, very valuable to their learning.
- In Yellowknife and Niagara-on-the-Lake, the emphasis was on self-assessment instruments
that were freely available through the Internet or other sources. While participants
engaged with these instruments, they found that the results were fairly lightweight,
and not very useful, although had the advantage of being readily available for on-going
work within their organizations.
- In Ottawa, the daily journaling exercise, in a journal provided by the program, merited
specific recognition as a valuable tool in aiding participants’ learning.
Use of e-learning and other technology
- The opportunity to connect via the Internet, and access the facilitators, and post
assignments, was embraced in Yellowknife. Participants were very excited about the potential
of this technology to assist them with connecting to each other, and to the broader
world, despite challenges in the implementation.
- Challenges in the implementation of the Voluntary Sector Portal support to the pan-Canadian
pilot project proved a barrier to participants in Ottawa, both from a technological
point of view, and because the supports were not offered in French.
- The Nova Scotia participants, particularly the younger ones, used an on-line discussion
board over the summer, with nearly 100 postings. They reported that it was a valuable
way of staying connected with one another.
- Web-based discussion is a useful supplement to face-to-face leadership development
experience, but its value will vary depending on the unique characteristics of the group,
assuming that there are no active barriers on place to its usage.
Community Impact
In Yellowknife:
Based on the participant evaluations and verbal feedback from the group, as well as work
they have completed, it is fair to suggest that Leadership Connext was a success in the
Northwest Territories, and that participants derived significant energy, skill and insight
from the program.
| I think this was a valuable experience that provided
me with a lot of the information I need to be a successful and visionary leader. |
The Yellowknife participants as a group had well-developed leadership skills and therefore
required a very high level of facilitation and content. They were eager for hands-on activities,
time to discuss and explore ideas and concepts, and to collectively develop solutions
to local challenges.
The following are the major developments and challenges of Yellowknife Leadership Connext,
as identified by the group:
- The group is moving ahead with efforts to form a NWT Voluntary Sector Coalition,
although both ‘voluntary sector’ and ‘coalition’ are problematic
terms for the group. They prefer the term non-governmental organization (NGO) to voluntary
sector (VS) and are reticent about using the term coalition due to past failed efforts
in this regard. Their initial focus, which emerged out of a discussion on inclusivity,
is ‘Building Healthy Communities’. The group committed to begin personal
outreach with other NWT VS leaders concerning whether there are additional needs that
might be addressed by a larger group. Connext participants scheduled a combined in-person/conference
call meeting for Nov 16, 2004 to discuss these conversations and potentially plan some
sort of community consultation process and strategy for procuring funding for such a
meeting (particularly travel costs). The group also plans to use technology to support
future collaborative efforts. To this end, individuals have put forward their name as
trainees for the Portal Online Moderator training project.
- The group also expressed hope that Connext would be repeated in the NWT and asked
whether it was likely that the facilitators would return. They indicated that there
has been significant community interest. The evaluation process on the Pilot was outlined
and sustainability issues introduced. No guarantees were made, with regard to either
the school or specific facilitators. Two individuals expressed an interest in working
on another school in the NWT and, hopefully, facilitating at it. The entire group is
interested in receiving updates on this issue.
- The movie ‘The Corporation’ became a pivotal piece for this group. Due
to circumstances outside the program, it became necessary to show it in three parts,
which proved to be fortuitous, in that it allowed the group more time to integrate the
concepts and reach their own learning response. They identified that leadership (for
them) means acting on and connecting their personal passions to the larger stories and
issues within their community, the Territory, country and world. Their discussion revolved
around the voluntary sector as the only sector whose prime motivation is the ‘common
good’; the sector that can build broad-based relationships; and the sector which
has the potential to deepen civic engagement and the democratic process within communities.
They were energized by the notion of civic engagement and critically assessed how far
they would go in pursuit of the common good (which was linked back to the Ethics piece
of the curriculum).
- Paradoxically, the suffering depicted in the movie (coupled with a recent community
trauma) reinforced the notion that vision and relationship are critical elements of
voluntary sector leadership. These were identified as a universal human need –
particularly during times of crisis and change. The need for outreach and education
(telling their visionary stories and engaging with the stories of other groups and leaders)
became a key learning for the group. They explored some present barriers to working
with government and aboriginal leaders and groups, and identified the necessary changes
they would need to make in order to improve these relationships (ex. ask them, don’t
assume we are more healthy, morally superior or have all the right answers, be sensitive
to the experience and challenges of other groups, be open to learning from them, we
need them more than they need us – explore this, speak your truth, etc.). Additionally,
the group came to realize that work with story is a natural connecting point with aboriginal
individuals and groups – and that they have much to learn from them in this regard.
One of the most important Ah! Ha! moments happened when one of the participants realized
that they (the Leadership Connext group) need the aboriginal community far more than
the aboriginal community needs them. This changed the tone and focus of the discussion
to how to create opportunities to listen to what aboriginal citizens want.
Finally, the group found the section on ‘Building a Case for Support’
extremely helpful. Plans were made to use the techniques outlined to pursue both funding
and general support for a coalition.
In Niagara-on-the-Lake:
Participant and facilitator feedback, as gathered from evaluation results, personal anecdotes
and follow-up conversations, revealed Niagara’s Leadership Connext to be a very
positive experience. There was a high level of enthusiasm and participation by those in
attendance. Overall, participants indicated this training was something they had been
waiting for, that it filled a large gap in higher level training opportunities. The major
developments and challenges revealed include the following:
| I am in a leadership role without much knowledge about
that role. This program has given me the confidence I need to be a better leader and
manager. |
- Group dynamics – the ratio of youth participants to more experienced leaders
was much higher than anticipated, resulting in a challenge to facilitators as they attempted
to focus and engage two groups with very different levels of experience and needs. Consequently,
the content was less challenging for those participants of a more senior level. A positive
outcome of this gap in experience level was that a mentorship role developed between
youth leaders and experienced leaders. This relationship gave new leaders much-needed
direction, while reenergizing the mentors.
- Participants indicated the most beneficial learning components were Building a Healthy
Organization, Mind Mapping, Strategic Planning and Building a Case for Support. One
participant who came to the school struggling with building a case for support has since
gone on to pitch several large funding proposals. Another participant took what she
learned of strategic planning back to her organization and has since embarked on a reexamination
of their vision, mission and entire future direction.
- One of the greatest benefits of the Leadership Connext as whole was the personal
interaction and the connections that developed among participants. Facilitated by group
learnings and activities, as well as the sharing of personal projects, participants
had the opportunity to network, explore partnerships and generally learn from one another.
Some of these relationships are expected to continue into the future, providing support
to Voluntary Sector leaders.
- Leadership Connext sparked an interest in future training for the participants. They
cited governance, fundraising, human resources management, conflict resolution, fund
development, succession planning and negotiation skills as areas of particular interest
for further learning.
- Over the course of Leadership Connext, it became apparent that participants would
welcome the opportunity to nurture the connections that have been made through future
events for alumni. To this end, facilitators are exploring the possibility of holding
an alumni dinner in the form of a World Café in the hopes it will continue to
foster connections, networking and support, and also provide the opportunity to explore
the potential for partnerships.
- Unlike in Yellowknife, Niagara participants primarily chose to pursue individual
projects as part of their leadership journey. Since Niagara’s Leadership Connext,
one youth participant has procured her first position in the Voluntary Sector as Outreach
and PR Specialist for the Fair Housing Council of Central New York. In addition, she
has begun to work on her Leadership Connext goal and has not only incorporated the Gifted
Spirit Foundation, but has applied for charitable status and lined up a significant
donor!
In Nova Scotia:
The learning process that was designed for the Nova Scotia group attended to the whole
person and was successful in engaging both participants and facilitators in a rich exploration
of voluntary sector leadership, for each person individually, and for our changing world.
The program was valuable in terms of enhancing participant’s sense of themselves,
encouraging a more reflective learning practice, and developing specific skills.
- The program met its objective of encouraging participation from “the next generation
of voluntary sector leaders”. More than half the participants were under the age
of 35; most were not in executive leadership positions in voluntary sector organizations.
- The program sought and was successful in facilitating the creation of a learning
community that enabled participants to fully express their thoughts and feelings to
one another, to the whole group and to take some risks.
- Participants indicated the most beneficial content pieces of the program were the
sessions on interpersonal communication, managing conflict, diversity, organizational
health and multi-stakeholder negotiation.
| I am in a leadership role without much knowledge
about that role. This program has given me the confidence I need to be a better
leader and manager. |
- All participants found the personal interactions and the connections that were built
over the course of the program of great value; many of these connections are expected
to continue.
- Leadership Connext sparked an interest in future training for participants
themselves and their organizations. They cited adult education, facilitation, and negotiation
as areas of particular interest for further learning.
- Participants liked the self-assessment instruments and role-playing exercises that
were used. The participant evaluations suggest more of these kinds of opportunities
for learning should be used in the future.
- The program experimented with the use of some creative approaches to communication,
including exercises involving drawing, painting and the making of collages. These were
very successful in stimulating new insights into self and leadership.
What we learned:
About social inclusion:
- The Ah! Ha! moment in Yellowknife regarding the relationship between non-aboriginal
voluntary sector organizations, and aboriginal peoples and organizations in that community,
i.e. that the non-aboriginal organizations need the aboriginal people much more than
is the reverse, raises the question about whether social inclusion of aboriginal peoples
requires as a pre-condition a reconciliation process, after a long history of colonization.
- Without specific outreach to those parts of the voluntary sector serving marginalized
people with Canadian society, it will not be possible to meet their specific needs.
- Given high demands with limited resources on organizations serving marginalized peoples16,
there are specific challenges to be addressed in marketing leadership development opportunities
such as this as relevant, justifying the investment of time and funds.
- Participation in a learning opportunity such as this presents challenges to the participants,
particularly for those with chronic illnesses. A significant number of those participants
with chronic illnesses, or working for organizations serving those with chronic illnesses,
were unable to return for the second part of the program due to their own illness, or
illness within their families.
- The provision of leadership development opportunities in rural and remote locations
requires the support of high capacity organizations, as occurred in the Yellowknife
Leadership Connext, for the development, facilitation and delivery of programming.
Having an outside partner, who is sensitive to the dynamics of remote/rural communities,
is crucial to any successful delivery of Connext in this environment.
There is no
way that remote/rural Canada would be able to pull something like this off on our
own. |
About Voluntary Sector Needs:
- The voluntary sector has a diversity of needs with regard to leadership development,
and these are distinct, although several can be met at once through initiatives, as
long as the developers and facilitators are clear on their objectives. These needs are:
- Strengthening the existing cadre of voluntary sector leaders, due to the rapidly
changing environment which requires new skill sets (the focus in Ottawa and Yellowknife)
- Cultivating the upcoming cadre of voluntary sector leaders from younger staff
and volunteer within the voluntary sector (the focus in Nova Scotia)
- Building relationships across generations for mutual benefit (the focus in Niagara)
- There are high rates of staff turnover within the voluntary sector, so that programs
such as this are affected. A significant number of participants did not return for the
second residential component because of changes in their employment, and their new employer
did not give them permission to complete the program.
- There is a hunger for educational opportunities specific to meeting voluntary sector
needs. 96% of Niagara/Yellowknife participants indicated, in their evaluations, that
there was a great need for this type of voluntary sector education and training opportunity.
Yellowknife participants hoped that it would be repeated for other community members,
who were unable to participate due to scheduling conflicts in the first round.
- A key benefit to the voluntary sector is the initial curriculum that has been developed
for Leadership Connext/ Leadership Réseau. However, costs of offering
the program were even higher than anticipated they would be. Finding a sustainable middle
ground, where educational institutions can afford to offer programming (on a break-even
basis), and voluntary sector participants and their organizations can afford to pay,
will be an on-going challenge.
Our organization
is beginning to value the investment in staff training through the information about
Leadership Connext that I have brought back. |
About leadership development:
- While this may be true for all sectors, the voluntary sector participants demonstrated
a clear preference for learning opportunities based on adult learning principles:
- Based on learners’ own experiences
- Allowing learners to set their learning agenda
- Providing a mix of learning activities to engage the whole person (including skills
development, personal reflection, creativity, and action)
- Small group size (15-20 is best)
- Learning from each other – which requires the facilitator and agenda to
provide time for relationship development to occur.
- Learning is a risk-taking activity. Therefore, programs of this type need to create
safe learning communities, where participants can take risks in a (relatively) consequence-free
way. This suggests that some aspects of leadership development are best done away from
the employment situation.
- While participants appreciated the breadth of materials they were able to take away
with them from the workshop (some called it their “toolkit”), it became
clear that participants benefited most from in-depth focus on relatively few topics,
rather than quick overview of many topics.
About collaboration:
- Collaboration between educational institutions and the voluntary sector takes time,
patience17, and openness to new ideas. Specific requirements
are that a space and context for dialogue to occur is in place , assumptions are set
aside, and lots of questions asked, so that a shared framework for working together
can be developed. The process must also engender trust amongst participants.
- Prior relationships between the voluntary sector and educational institutions assist
with getting the word out to the sector about an opportunity. La Cité collégiale
faced recruitment challenges due to interruptions of several years in their voluntary
sector offerings.
| It
was fantastic to connect with people in the community who are excited and motivated
by similar things as me. The planning team, facilitators and guest speakers who
participated added incredible value and meaning to this experience. We have begun
new journeys towards greatness; multiple multi-faceted journeys that can only lead
to positive change. |
About successful implementation:
- Organizations or institutions which mount a program of this level of complexity need
the skills, experience, and infrastructure to do so. Close attention to detail is mandatory,
given the myriad duties of meals and accommodations, travel arrangements, room bookings,
preparation of materials, and so on.
- The passion, dedication, and knowledge of the facilitators are key factors in successful
implementation. Facilitators must bring a level of care to the learning experience that
enables risk-taking amongst the participants. Facilitators must also be deeply connected
to the sector, to understand the perspectives brought by participants (and be able to
credibly challenge those perspectives when necessary).
What would we do differently?
Based on the participant and facilitator evaluations, the following changes would be
looked at before offering a program like this again:
- The program would have benefited from more time at the front end for participant
recruitment and developing organizational sponsorships. The “commitment phase”
(participant application and selection) was good, but needed more time, i.e. at least
six months from the point of being announced to the first on-site session. In the future,
this longer timeframe will be used for program planning and development. Le plan de
marketing pour le programme doit être amélioré pour élargir
l’accès des Francophones situées dans les régions éloignées.
Élaborer un plan de marketing formel pour la communauté francophone dans
les divers secteurs et régions du Canada. Le déploiement de celui-ci doit
se faire au moins 6 mois avant l’offre des modules comme tel avec rappels en temps
et lieux.18
- The timing of the program would be different. Summer is not the best time of the
year for participants to undertake projects. Both their own time and the time and resources
available from sponsoring organizations are more limited this time of year. We would
also avoid a September session as this is busy month for many people, making it more
difficult to make time available19.
- We would introduce a “leadership model” for participants to work with
at the outset of the program rather than hoping one would emerge for each individual.
This would help us to delve deeper into the subject of leadership.
- Le nombre de fondements théoriques, outils et stratégies à incorporer
dans un programme d’une durée de 6 jours ne permet pas l’approfondissement
des connaissances et de compétences; il faudrait épurer le contenu et
s’assurer du lien entre chaque contenu20. We
would be more restrained in the number of discrete learning objectives we identified
and would give more attention to fewer content items.
- We would provide more structure and direction for the individual or group leadership
projects undertaken in the interim period between the on-site sessions. While not every
participant requires this, for some it would be very helpful.
- We would give more explicit attention to articulating the learning outcomes or objectives
throughout the course of the program. In other words we would consistently make the
link between objectives and learning activities.
- In the recruitment process we would give greater attention to gender balance and
would seek more participants from visible minority communities.
- We would give greater consideration to including, as a member of the facilitator
team, an educator from a visible minority group.
- A program such as this needs excellent resource materials, particularly background
readings specific to trends relevant to leadership in the voluntary sector as an instrument
for democracy and justice. La présence d’invités pourrait permettre
de varier les approches d’enseignement, mais aussi d’apporter d’autres
défis propres à ce milieu21. While the
materials provided by Dr. Balmer were somewhat useful, they were not a good fit with
the transformational leadership model of the program. Individual participants could
not fit themselves, or their organizations, into the trends presented in the paper.
- In the curriculum design we see the need for further experimentation with methods
for developing greater awareness of what it means to be a voluntary sector leader in
a globalizing world.
- L’appui informatique et l’accès au portail doivent être
améliorés; cet aspect du programme n’a pas été géré
de façon adéquate et a été une réelle source de frustration
pour tous22. It may be that the use of Internet connection,
given the varied adoption of it between the regions, should be a matter for regional
discretion, rather than part of the mandatory program requirements.
Recommendations re Voluntary Sector leadership development
and expansion of the National Learning Initiative
A number of recommendations stem from the assessment of the program by participants and
facilitators. These are important in terms of future efforts facilitating learning aimed
at leadership development in Canada’s voluntary sector. These recommendations are
directed both to voluntary sector organizations, especially national bodies, and to colleges
and universities.
- The learning process associated with developing competencies for voluntary sector
leadership is a complex one. Fundamentally it is not about information transfer or skill
development; it is about self-awareness, passion and sense of purpose. Creating the
necessary alchemy for transformative learning requires a complex set of ingredients.
Great attention needs to be paid to learning processes as well as content, to the commitment
and openness of participants and facilitators
- There is a place for high-profile leadership development programs that require participants
to compete for places through an application and selection process. Ideally these should
be considered at a national, regional or community level and be oriented to a broad
range of non-profit organizations. Such programs can stimulate interest in leadership
development in the voluntary sector, create public interest and help generate support
from public and private sources.
- Effective leadership development education must challenge program participants, voluntary
sector organizations and facilitators. In other words both the content and the process
of learning must be challenging, take people (and their organizations) outside of their
comfort zones.
- Leadership development in the voluntary sector will require a greater commitment
of resources than is currently fully appreciated. The “dollar costs” of
training is only one element. Other elements include the recognition that VSOs need
to invest time, change the way they manage work23,
and be open to taking risks. VSOs need to invest in longer-term human resources development
with a sectoral, not just organizational, focus. Voluntary sector organizations need
to identify professional development in leadership training as a priority and make adjustments
to allow staff to take part in these opportunities. In recognition that budgets are
tight, there could be a cost-sharing arrangement requiring investment from the employee
and the organization.
- Leadership development involves a personal journey that includes both intellectual
and emotional development. Organizations need to encourage skill development associated
with particular jobs and personal growth required for real leadership within the sector.
- The learning environment created must be a safe one in which participants can voice
their concerns and experiment with new ideas and skills. This finding suggests that
some aspects of leadership development may be difficult to address within the context
of a person's own organization.
- While the internet promises to make learning more accessible, the voluntary sector
could benefit from a more thorough understanding of the complexities involved, including
how face-to-face and distance learning complement one another, as well as a better understanding
of the size of the actual versus perceived market for distance learning by voluntary
sector staff and/or volunteers.
- Building on the model of linking educational institutions and voluntary sector learning,
it became apparent that a large part of the success of this program was because it tapped
the champions of voluntary sector education and training within the partnering educational
institutions. This leads to the insight that voluntary sector leadership development
programs will be more effective where they attempt to link the interests and passions
of participants, their organizations and the champions of voluntary sector education
and training within the partnering educational institution. In other words, more meaningful
learning will result when educators teach their own areas of expertise and from their
own passions not to a prescribed curriculum.
- One of the recommendations resulting from that study (Niagara Voluntary Sector Labour
market study) was to increase the knowledge and respect for the profession of voluntary
sector leaders/managers (investigate means of validating the profession such as certification,
accreditation, competency development and benchmarks). It was also identified that the
sector should apply the recommendations that are evolving form the voluntary sector
“National Learning Initiative” that is focused on developing national skills
and learning framework for the voluntary sector.
- Explorer divers modes de prestation du programme pour rendre le programme plus accessible
: cours sur Internet, vidéocassettes, divers sites, diverses durées (par
exemple trois sessions de 2 jours)24.
- Créer un programme avec reconnaissance formelle des acquis de la part des
collèges communautaires et l’appui formel des Associations provinciales
et fédérale de bénévoles et du secteur à but non
lucratif. Tenter d’obtenir l’appui et le parrainage des instances gouvernementales
municipales, provinciales et fédérales et faire en sorte que ce programme
devienne une exigence lors de l’embauche et du plan de perfectionnement des leaders
des secteurs bénévoles, communautaires et à but non lucrative25.
- Fournir des ressources en français pour les leaders francophones. Par exemple
préparer et publier un guide à l’intention des leaders communautaires;
tenter d’obtenir du financement de Patrimoine Canada pour parrainer cette initiative26.
- Renforcer la composante appui informatique du programme : par exemple créer
un site Internet avec ressources dans les deux langues officielles, réseau d’échange
de pratiques, affichage d’articles, d’outils pratiques, création
d’un forum d’analyse continue des besoins, établir un principe d’adhésion
annuelle pour avoir accès au site Internet, promouvoir activités et offres
de modules à divers sites, etc.27
| I
met new people, gained many new skills, had a much-needed break from my work and
the opportunity to build confidence and a new plan for action. |
Next steps:
In Niagara:
Following the success of Leadership Connext in Niagara, the Centre for Community
Leadership approached a local foundation to sponsor a Youth Voluntary Sector Leadership
School, resulting in funding in the amount of $59,000 to host the school in 2005.
In Ottawa:
Plans are underway to replicate and build on the success of Leadership Réseau
in 2005. Marketing plans are underway. The pilot participants are anxious to serve as
mentors and advisors to the project, as well as to find a way to work with La Cité
collégiale to continue their own learning.
In Yellowknife:
Negotiations are underway to determine whether or not the “Caring Across the Boundaries”
workshop developed by the First Nations Child & Family Caring Society of Canada would
be appropriate to address the needs identified by the group.
Participants have signed up for Moderator Training with the Voluntary Sector Portal,
to facilitate their on-going use of the technology.
Although participants expressed an interest in having Leadership Connext offered
in their community again, and a number were interested in assisting with the facilitation,
no proposal has been forthcoming to date.
In Nova Scotia:
In Nova Scotia, Dalhousie University and Tatamagouche Centre will continue to collaborate
in their voluntary sector leadership development efforts and hope to offer the program
again, possibly for a sub-sectoral constituency. Funding is currently being sought to
support broad access to such a program.
In addition, both organizations are actively incorporating voluntary sector leadership
development into their strategic planning with the intent of gaining recognition as national
resource for voluntary sector learning. They are also applying their own experience from
the pilot project to the design of existing and new workshops and courses.
| The
program was thought provoking and personal - the best way to really elicit good
participation and learning from people. |
Appendix A: At a glance Comparison of pan-Canadian pilot project
locations
| At a glance comparison |
NLI Pan-Canadian Pilot Project Locations |
| |
Niagara-on-the-Lake, ON |
Yellowknife, NWT |
Ottawa, ON |
Nova Scotia |
| Lead organization |
Niagara College Centre for Community Leadership (CCL) |
Niagara College Centre for Community Leadership |
La Cité collégiale |
Dalhousie University, Henson College of Continuing Education |
| Community partner |
CCL Advisory Committee |
YWCA of Yellowknife |
Not applicable |
Tatamagouche Centre |
| Number of participants (start/finish) |
27/22 |
16/12 |
10/10 |
20/14 |
| Facilitator(s) |
Glory Ressler
Lyn Russo |
Glory Ressler (I & II)
Bev Suderman (I)
Carol Pupo (I)
Lyn Russo (II) |
Francine Charland |
Wayne Edgar (I & II)Grant MacDonald (I & II) |
| Guest speaker(s) |
Ken Balmer
Janice Wismer |
Balmer Ken |
Balmer Ken |
N/A |
| Training location |
Niagara College Glendale Campus and residences |
Trappers Lodge Retreat Centre, operated by local Roman Catholic
Diocese |
La Cité Campus and residences |
Tatamagouche Centre |
| Social inclusion data by organizational focus |
Homeless: 7
Refugees: 4
Immigrant: 7
Visible minorities: 7
Aboriginal people: 6
Youth: 16
Rural & northern: 7
Francophone Cdns outside of Quebec: 2
People with chronic illnesses: 7
People living in poverty: 9
People w. disabilities: 8
Unemployed: 7
Issues of sexual orientation: 1
Other: 3
(International, environment, & underemployed professionals) |
Homeless: 1
Immigrant: 2
Visible minorities: 1
Aboriginal person: 1
Youth: 1
Rural & northern: 6
People w. chronic illness: 1
People living in poverty: 2
People w. disabilities: 1
Unemployed: 2
Gay/Lesbian/
Bisexual or Transgendered: 1
Other: 3
(Overworked Woman; single mother) |
Francophone Cdns outside of Quebec: 10
More detailed information not available |
Immigrant: 1
Visible minorities: 1
Aboriginal person: 1
Youth: 2
Rural & northern: 1
People w chronic illness: 2
People living in poverty: 1
People w. disabilities: 2
Unemployed: 1 |
| Social inclusion data by individual participant |
Immigrant: 1
Visible minorities: 2
Youth: 9
Rural & northern: 2
Francophone Cdns outside of Quebec: 1
People w. disabilities: 1
Unemployed: 1
Gay/Lesbian/
Bisexual or Transgendered: 1
Other: 1(Woman) |
Homeless: 1
Immigrant: 2
Visible minorities: 1
Aboriginal person: 1
Youth: 1
Rural & northern: 6
People w. chronic illness: 1
People living in poverty: 2
People w. disabilities: 1
Unemployed: 2
Gay/Lesbian/
Bisexual or Transgendered: 1
Other: 3
(Overworked Woman; single mother) |
Francophone Cdns outside of Quebec: 10
More detailed information not available |
Immigrant: 1
Visible minorities: 1
Aboriginal person: 1
Youth: 2
Rural & northern: 1
People w chronic illness: 2
People living in poverty: 1
People w. disabilities: 2
Unemployed: 1 |
| Marketing strategy |
Internet
Personal invitations
Fax?
Flyers |
Personal invitations |
Newspaper advertisements |
Newspaper advertisements |
| Selection strategy |
Application |
Application |
Application |
Application
Personal statement
Organizational statement
Selection |
| Theoretical framework/ model |
Generon |
Generon |
Generon |
Theory-Action-
Reflection |
| Project contract amount |
81,756 |
Part of CCL contract |
36,000 |
27,000 |
| In-kind contribution amount (projected) |
38,063 |
Part of CCL contract |
17,000 |
16,000 |
| In-kind contribution amount (actual) |
97,012 |
N/A |
14,558* |
26,725 |
| Tuition fees collected |
7,100 |
0 |
5,000 |
4,700 |
| Project cost |
$185,868 |
Part of CCL contract |
$55,558 |
$58,425 |
*This amount is probably under-reported, due to changes in personnel over the course
of the project, combined with a rigid accounting system, which would not permit variance
from originally budgeted amounts.
1. NOTE to Project Officer: All costs reported here are
total costs for the project, although split between two contribution agreements: 1) held
by NVO from Oct 2003-March 2004; and 2) held by CFC from April 2004-March 2005.
2.While most organizations within the VS would identify
with this description, there are degrees. Organizations serving aboriginal or visible
minority people, or people with disabilities, often have fewer resources when compared
with the demand basis, than do more “mainstream” voluntary sector organizations.
3.Under Distributed Leadership, everyone is accountable
for leadership within his or her area of responsibility. A central goal of the approach
is for individuals to succeed in a climate of shared purpose, teamwork, and respect –
an atmosphere in which those involved can reach out to help one another and feel free
to turn to ask for help. Good ideas can come from anyone in the group. The following are
principles of Distributed Leadership (from the work of James Spillane):
1. Distributed Leadership does not mean delegating. Instead, it means finding the best
path by tapping the expertise, ideas, and effort of everyone involved.
2. Distributed Leadership brings success in handling problems, threats, and change. It
not only encourages idea sharing; it demands it. Good ideas can come to fruition because
a team is ready to ignite the process moving from concept to reality.
3. "The way we’ve always done things" isn’t necessarily the best
way. Using Distributed Leadership, better ways can be sought and tested through controlled,
reasoned risk taking.
4. In a Distributed Leadership environment, mistakes often lead to discovering valuable
new approaches.
5. In Distributed Leadership, not everyone is a decision-maker, but everyone is an expert
whose knowledge contributes to the decision-making process.
6. Distributed Leadership is not for mavericks and lone eagles.
7. Distributed Leadership is about cooperation and trust, not about competition among
organizations. The same mission is shared although even though each may contribute to
it in different ways.
8. Distributed Leadership empowers everyone to make his or her involvement more efficient,
meaningful, and effective.
9. Under Distributed Leadership, everybody matters.
4. Brenda Herchmer, Grant MacDonald, Glory Ressler, Lyn
Russo (?), Martine Cardinale, and Francine Charland, with the collaboration of Bev Suderman.
5.Leadership is an essential quality for every community
leader. It functions as the essential “drive belt” to achieve success through
the ensemble of modern management functions.
6.Leadership is also important in the sense that everyone
is called upon to play a leadership role, no matter what their status as employees or
volunteers within an organization. Leadership is a way of being and of acting within a
learning organization, as per Senge’s definition.
7. Training organizations/institutions must play an active
role in the promotion of community-based leadership development, particularly through
their approaches to existing networks within the community. For example, training programs
for the community-based workforce should be guided through Advisory Committees made up
of local representatives of community-based organizations as well as students who are
aiming for a career in community-based organizations.
8.In developing and strengthening leadership abilities
within the voluntary sector, it is necessary to go beyond the theoretical foundations
and principles of leadership. It is necessary to provide, for both employees and voluntary
organization board members and other volunteers, opportunities to practise with tools
and models that use their personal experience and reflect situations from their work life,
as a foundation for learning. The facilitator/trainer plays the role of expert advisor,
of facilitator, and of coach in supporting program participants in their discovery of
self, and of their organizations.
9. Key approaches to encouraging voluntary sector leadership
development include the establishment of effective and proactive communication tools,
and sharing success stories to inspire participants.
10.Management is concerned with control issues (efficiency
and effectiveness), while leadership is required in every domain within organizations
that cannot be predicted or controlled. Both are essential to effective VSO functioning.
11.Provided by CCL through the Voluntary Sector Portal
project for all locations.
12. NOTE to Project Officer: All costs reported here
are total costs for the project, although split between two contribution agreements: 1)
held by NVO from Oct 2003-March 2004; and 2) held by CFC from April 2004-March 2005.
13.If we assume that the cost of curriculum development
was approximately $100,000, this makes the cost per participant approx. $2,808.
14. More than 96% of the participants that responded
to this question, in both Niagara and Yellowknife, indicated that there is a great need
for this type of training. This is supported by the “Niagara Voluntary Sector Labour
Market Study,” which identified that 77% of Niagara based voluntary sector organizations
do not have succession planning in place and nearly 50% of the same organizations say
that retaining their staff will be a major issue, as will recruitment.
15. Particularly those mothers with young children at
home.
16. While most organizations within the VS would identify
with this description, there are degrees. Organizations serving aboriginal or visible
minority people, or people with disabilities, often have fewer resources when compared
with the demand basis, than do more “mainstream” voluntary sector organizations.
17. Niagara’s Centre for Community Leadership has
a long-standing Advisory Committee made up of VS leaders and others who care about the
sector. A specific subcommittee was established, with recruitment from the VS, to guide
the development of the curriculum. Dalhousie University established a VS Advisory Committee
specifically for this project.
18. The marketing plan for the program should be improved
to improve access for Francophones situated in regions outside of the immediate vicinity
of Ottawa, i.e. for the Francophone community in various regions across Canada. This plan
should be implemented starting 6 months before the modules are offered.
19.Due to delays in receiving the funding, and the time
frame limitations of project funding, the project was compelled to have a summer offering
for the pilot phase.
20.The number of theoretical concepts, tools, and strategies
incorporated into the original 6-day program did not permit delving deeply into the required
knowledge, or achieving competence with the subject matter. It will be important to focus
the content more tightly, and tightly align each activity with relevant learning outcomes,
theoretical framework, etc.
21. Invited guests permit a variety of learning/training
approaches, but they also bring their own unique challenges to the learning environment.
22. Computer support, and access to the portal, must
be improved. This aspect of the program was not managed adequately, and was a real source
of frustration for everybody.
23.For example, if work were to be managed in such a
way that individuals shared responsibility within organizations, it would be possible
for individuals to take brief “sabbaticals” away from the office, without
incurring an organizational set-back.
24. Explore a variety of ways to offer the program, to
make it more accessible: Internet courses, videocassettes, multiple locations, a variety
of types of residential offerings, i.e. three sessions of 2 days each.
25.Create a program that provides formal recognition
by community colleges and formal support by provincial or federal VS associations/organizations.
Try to get the support and sponsorship of municipal, provincial and federal governments,
to see to it that the program becomes a requirement for hiring, and part of a professional
development plan for leaders of VS sector organizations.
26.Provide resources in French for Francophone leaders.
For example, prepare and publish a guide for the benefit of VS leaders; obtain financing
from Heritage Canada as sponsors of this initiative.
27.Reinforce the computer/technical support component
of the program. For example, create a website with resources in both official languages,
chatrooms for exchanging practical information, posting articles and practical tools,
creating a forum of continuing analysis of needs, establish a principle of annual membership
to have access to the website, promote activities and offer modules on multiple sites,
etc.
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